Warranty

Limited Warranty Ecogrip Audio for Audio Products

Ecogrip audio warrants that this audio product is free from defects in materials and workmanship for the periods specified below, depending on the date of purchase.

Eligibility & Effective Date:

• Direct Purchases Only: This warranty is valid exclusively for customers who purchased the product directly from Ecogrip audio via our official website. Products purchased through unauthorized third-party resellers, secondary marketplaces, or other channels are not covered.

• For purchases made on or after September 10, 2026:

  • Battery and Motherboard: Warranted for a period of 1 year from the date of original purchase against internal malfunctioning and defects. This coverage excludes normal reduction in battery capacity due to ordinary wear and tear.

  • All Other Components: Warranted for a period of 3 months from the date of original purchase against defects in materials and workmanship under normal use.

• For purchases made before September 10, 2026:

  • The warranty remains subject to the previous terms, offering a coverage period of 6 months from the date of original purchase for all components (applicable only to direct purchases from our official website).

General Eligibility: This warranty applies strictly to the original purchaser and is non-transferable. An original proof of purchase (invoice or receipt from our official website) is required to obtain warranty service.

What the warranty covers: The warranty covers defects in materials and workmanship (as well as specific component malfunction periods outlined above) that occur under normal use of the product. We will repair or replace, at our discretion, any defective product or component covered by this warranty.

Coverage period: Repair or replacement of a product or component does not extend or restart the warranty period. Coverage remains valid solely from the original invoice date and expires according to the applicable timeframes specified above.

What the warranty does not cover:

• Damage caused by improper use, accident, negligence, unauthorized modification, or repair.

• Normal wear and tear (including normal degradation of battery capacity over time).

• Damage caused by external forces, such as power surges or natural disasters.

• Accessories and consumables (e.g., cables).

How to obtain warranty service: To obtain warranty service, you must present an original proof of purchase. Contact our customer service at ecogripaudio@gmail.com for instructions on the return procedure. The product must be returned in its original packaging or in packaging that provides adequate protection.

Shipping costs: Shipping the product back to us is at the buyer's expense. Return shipping of the repaired or replaced product back to the customer will be covered by Ecogrip audio.

Limitation of liability: Our liability under this warranty is limited to the repair or replacement of the defective product or component. We will not be liable for any indirect, incidental, or consequential damages.

Additional information: For any questions regarding this warranty, please contact our customer service. It is important to note that the conditions of the warranty can change depending on local laws and company policies.

Satisfaction warranty

Our products come with a 30-day warranty from the date of purchase.

If you are unable to return the item, we will find a mutually beneficial solution.

Please know that at Ecogrip Audio, your satisfaction is our priority.

*The satisfaction guarantee does not apply to clearance items.*

*The satisfaction guarantee includes a full refund upon ordering, but return shipping costs will be deducted from the refund.*